FAQ
Shipping
Where do you deliver?
XPRIMO delivers to most countries worldwide. You can check delivery availability at checkout.
How much is shipping?
Free shipping
How long will my order take to arrive?
Estimated delivery times:
- UK: 7-10 business days.
- International shipping: 7–15 business days.
Please note that delays may occur during peak seasons or due to unforeseen circumstances.
Returns and Refunds
Can I return an item if it doesn’t fit?
Absolutely! Items can be returned within 14 days of delivery if they are unworn, unwashed, and in their original condition with tags attached.
How do I start a return?
Contact our customer service team at xprimo.uk@gmail.com with your order number, and we'll guide you through the return process.
Will I get a full refund?
Yes, full refunds are issued for eligible returns. Refunds will be processed back to your original payment method within 5–10 business days after we receive the item.
Payments
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What payment methods can I use?
XPRIMO accepts:
- Credit/Debit cards (Visa, MasterCard, American Express)
- PayPal
- Klarna or Afterpay (if available in your region)
Is online payment secure?
Yes, we use advanced encryption technology to ensure your payment details are safe.
Can I use discount codes?
Yes, you can apply discount codes at checkout. Be sure to check the expiration date and terms of use.
Order Issues
How can I change or cancel my order?
If your order hasn’t been shipped yet, contact us immediately at xprimo.uk@gmail.com with your order details.
I received the wrong item or my order is incomplete. What should I do?
We're sorry for the inconvenience! Contact our support team within 3 days of receiving your order, and we'll resolve the issue promptly.
My item arrived damaged. What now?
Please email us with photos of the damaged item and your order number. We'll send a replacement or process a refund.
Delivery Times
Why is my order delayed?
Delays can occur due to customs, high order volumes, or unforeseen circumstances. If your order hasn’t arrived within the estimated delivery time, contact us for assistance.
Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking link via email to monitor your shipment.
Other Questions
Do you offer size guides?
Yes, every product page includes a detailed size guide to help you choose the perfect fit.
Can I gift wrap my order?
Yes, gift wrapping is available for an additional fee at checkout. You can also include a personalized message.
How can I reach customer service?
You can contact us at xprimo.uk@gmail.com
03.81.85.06.50 or through the contact form on our website. We strive to respond within 24–48 hours.